Stytch - Notice history

All systems operational

Live API - Operational

100% - uptime
Aug 2023 · 99.991%Sep · 100.00%Oct · 100.00%

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Aug 2023
Sep 2023
Oct 2023

Test API - Operational

100% - uptime
Aug 2023 · 100.00%Sep · 99.985%Oct · 100.00%

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Aug 2023
Sep 2023
Oct 2023

Javascript SDK - Operational

100% - uptime
Aug 2023 · 99.991%Sep · 100.00%Oct · 100.00%

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Aug 2023
Sep 2023
Oct 2023

Device Fingerprinting - Operational

100% - uptime
Aug 2023 · 100.00%Sep · 100.00%Oct · 100.00%

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Aug 2023
Sep 2023
Oct 2023

Dashboard - Operational

100% - uptime
Aug 2023 · 100.00%Sep · 100.00%Oct · 99.989%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

Stytch Dashboard: elevated 500 errors
  • Resolved
    Resolved

    This incident has been resolved.

    We experienced elevated 500 errors in the Dashboard for about an hour, specifically for the User and Member Management tabs.

  • Identified
    Identified

    We have identified elevated 500 errors in the Stytch Dashboard, specifically for the User and Member Management tabs.

    Underlying API and SDK functionality is unaffected.

Stytch Dashboard not loading
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We've rolled out a fix, and the Stytch Dashboard now loads properly. We'll continue to monitor.

  • Identified
    Identified

    We've identified an issue that's preventing the Stytch Dashboard from loading properly. We're currently deploying a fix.

Increased WhatsApp error rates
  • Resolved
    Resolved

    We'll remain on our backup messaging provider until our primary provider recovers.

  • Monitoring
    Monitoring

    We've switched to a backup messaging provider and are seeing higher WhatsApp success rates. We'll continue to monitor.

  • Investigating
    Investigating

    We're seeing increased 500 errors in response to our WhatsApp endpoints. We're currently investigating.

Sep 2023

Users on some phone carriers are not receiving SMS OTP codes.
  • Resolved
    Resolved

    SMS success rates have recovered.

  • Monitoring
    Monitoring

    Phone numbers from affected carriers now appear to be receiving SMS. We're continuing to monitor.

  • Investigating
    Investigating

    We are currently investigating this incident.

Scheduled maintenance in our Test environment
  • Completed
    September 20, 2023 at 7:00 PM
    Completed
    September 20, 2023 at 7:00 PM

    Maintenance has completed successfully

  • In progress
    September 20, 2023 at 6:00 PM
    In progress
    September 20, 2023 at 6:00 PM

    Maintenance is now in progress

  • Planned
    September 20, 2023 at 6:00 PM
    Planned
    September 20, 2023 at 6:00 PM

    We are performing routine database maintenance and our Test environment may experience some brief instability.

Scheduled maintenance in our Test environment
  • Completed
    September 20, 2023 at 5:05 PM
    Completed
    September 20, 2023 at 5:05 PM

    Maintenance has completed successfully

  • In progress
    September 20, 2023 at 5:00 PM
    In progress
    September 20, 2023 at 5:00 PM

    Maintenance is now in progress

  • Planned
    September 20, 2023 at 5:00 PM
    Planned
    September 20, 2023 at 5:00 PM

    We are planning for some scheduled maintenance in our Test environment. There may be increased 500's in our Test API during this time, there will be no impact to our Live environment.

Investigating increased latency
  • Resolved
    Resolved

    This incident has been resolved.

    The root cause of this event was an AWS networking incident that affected multiple regions. This AWS incident resulted in increased latency and a small increase in API errors (~0.1% of traffic) across our API for approximately 35 minutes today (17:20Z to 17:55Z).

  • Monitoring
    Monitoring

    Our fix has returned API latency and errors to normal. We're continuing to monitor.

  • Identified
    Identified

    We've identified an issue and deployed a fix for the issue. We're starting to see recovery and are continuing to monitor.

  • Investigating
    Investigating

    We're investigating reports of increased latency in our API.

Elevated error rates in Test environment
  • Resolved
    Resolved

    We've identified and addressed the root cause. The issue has been fully resolved.

  • Investigating
    Investigating

    We're aware of an issue causing elevated error rates in our Test environment. Our Live environment is not affected.

Aug 2023

Primary messaging provider downtime
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've migrated to our secondary messaging provider and are seeing success return to normal.

  • Identified
    Identified

    Primary messaging provider is experiencing outage resulting in 500 errors for some SMS and WhatsApp requests in our API.

  • Investigating
    Investigating

    We are currently investigating this incident.

B2B outage
  • Resolved
    Resolved

    This incident has been resolved.

    Our B2B API experienced an increased rate of 500s for approximately 12 minutes, 2023-08-08T22:37Z to 2023-08-08T22:49. If you had users try to login or create an account during this time, encourage them to try again.

    You can reach out to support@stytch.com if you have any questions.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We've identified the root cause and are working on a fix.

  • Investigating
    Investigating

    We are currently investigating a spike in 500's in our B2B API.

Aug 2023 to Oct 2023

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