tag:status.stytch.com,2005:/history Stytch Status - Incident history 2026-01-28T20:23:00.000+00:00 Stytch tag:status.stytch.com,2005:Incident/cmkyikbok054dah4dhiwrbqid 2026-01-28T20:23:00.000+00:00 2026-01-28T20:23:00.000+00:00 Internal Logging Disruption Type: Incident

Duration: 4 hours and 51 minutes

Jan 28, 20:23:00 GMT+0
Identified - Event log streaming and internal logging in the Dashboard were interrupted for approximately 32 minutes. A fix was deployed, and the issue has been resolved..

Jan 28, 20:55:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmkwydalq0033ff6nvlej3xjw 2026-01-27T13:00:00.000+00:00 2026-01-27T13:00:00.000+00:00 Outlook incident - emails not getting delivered Type: Incident

Jan 27, 13:00:00 GMT+0
Resolved - We are currently aware of an upstream incident with Microsoft Outlook impacting email deliveries with several of our messaging providers over the past several days. This has been widely reported across the industry, but Microsoft has not shared any public commentary as of yet. We're looking into any ways we may be able to mitigate this until Microsoft addresses the issue. Though these issues are not causing any downtime in Stytch services, due to the popularity of Microsoft Outlook, we've created this incident for posterity for customers investigating downtime in their own systems. Customers that feel they are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at [https://olcsupport.office.com.](https://olcsupport.office.com/).

]]> tag:status.stytch.com,2005:Incident/cmksksz0j0jkj8iu99xldo8fy 2026-01-24T13:02:00.000+00:00 2026-01-25T03:30:57.806+00:00 Gmail incident - delayed emails Type: Incident

Duration: 14 hours and 29 minutes

Affected Components: Message deliverability

Jan 25, 03:30:57 GMT+0
Resolved - This incident has been resolved..

Jan 24, 13:02:00 GMT+0
Investigating - Gmail is currently experiencing an incident that is causing delayed emails for end users. You can follow along with their incident here: <https://www.google.com/appsstatus/dashboard/incidents/NNnDkY9CJ36annsfytjQ> We'll be monitoring and will resolve this incident when we've confirmed delivery returns to normal for Gmail users..

Jan 24, 17:22:06 GMT+0
Monitoring - Continuing to monitor..

Jan 24, 21:12:10 GMT+0
Monitoring - Reports of delivery issues has dropped but is still not back to normal. We're continuing to monitor..

]]> tag:status.stytch.com,2005:Incident/cmjhptdsw08jo14bla3r0ftv0 2025-12-22T21:59:00.000+00:00 2025-12-22T22:30:00.000+00:00 Increased 4XX and 5XX errors with Connected Apps Type: Incident

Duration: 36 minutes

Affected Components: Device Fingerprinting, Test API, Live API, Dashboard, Javascript SDK, Message deliverability

Dec 22, 22:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 22, 21:59:00 GMT+0
Identified - We have identified an issue with Connected Apps caused by a recent change and are currently implementing a fix..

Dec 22, 22:35:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmjd3r38v04jk9pamutqhsi6d 2025-12-19T16:30:00.000+00:00 2025-12-19T16:30:00.000+00:00 Elevated error rates for SAML SSO flow Type: Incident

Duration: 9 minutes

Affected Components: Test API, Live API

Dec 19, 16:30:00 GMT+0
Investigating - We are actively investigating an elevated rate of SAML SSO errors..

Dec 19, 16:51:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 19, 16:52:00 GMT+0
Resolved - This incident has been resolved. SAML SSO traffic is healthy..

]]> tag:status.stytch.com,2005:Incident/cmi4jnk9j0003hilezbsh2r0k 2025-11-18T11:30:00.000+00:00 2025-11-18T11:30:00.000+00:00 Elevated error rate in API Type: Incident

Affected Components: Test API, Live API, Javascript SDK

Nov 18, 11:30:00 GMT+0
Investigating - We are currently investigating an increase in errors in the Stytch API due to impact from an upstream provider outage..

Nov 18, 12:01:00 GMT+0
Monitoring - Services are recovering in the upstream provider, Cloudflare. Customers may continue to observe higher-than-normal error rates if they utilized Cloudflare in the meantime..

Nov 18, 12:10:00 GMT+0
Resolved - During [Cloudflare's 2025-11-18 incident](https://blog.cloudflare.com/18-november-2025-outage/), Stytch's services continued to operate as normal. However Stytch customers that use Cloudflare in their own infrastructure may have seen their requests to Stytch, either client or server side requests, fail to make it to the Stytch API, thus causing their auth flows to fail. Though the Cloudflare incident did not cause any downtime in Stytch services, due to the popularity of Cloudflare, we've created this incident for posterity for customers investigating downtime in their own systems..

]]> tag:status.stytch.com,2005:Incident/cmi6np63m00t0ekn395p7bgpy 2025-11-18T11:30:00.000+00:00 2025-11-18T11:30:00.000+00:00 Inability to load frontend script from Cloudflare custom domain Type: Incident

Duration: 1 hour and 40 minutes

Affected Components: Device Fingerprinting

Nov 18, 11:30:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 18, 12:10:00 GMT+0
Resolved - During [Cloudflare's 2025-11-18 incident](https://blog.cloudflare.com/18-november-2025-outage/), loading of Device Fingerprinting's frontend script was inaccessible for customers using a custom domain powered by Cloudflare. Any client that normally would have been fingerprinted during this time would have failed to do so and received no telemetry. Clients that had already loaded the script before this time period were unaffected..

]]> tag:status.stytch.com,2005:Incident/cmhximlrs03jwhqpozv9o1sgu 2025-11-13T14:06:00.000+00:00 2025-11-13T14:06:00.000+00:00 Increased latency in the live API Type: Incident

Duration: 34 minutes

Affected Components: Live API

Nov 13, 14:06:00 GMT+0
Investigating - We are currently investigating issues with increased latency in the live API..

Nov 13, 14:17:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 13, 14:20:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmhtl0iz3013i119rtwr51pzr 2025-11-10T17:20:00.000+00:00 2025-11-10T17:20:00.000+00:00 Device Fingerprinting pages unavailable in the Dashboard Type: Incident

Duration: 47 minutes

Affected Components: Dashboard, Message deliverability

Nov 10, 17:20:00 GMT+0
Investigating - For customers with access to Device Fingerprinting, the Device Fingerprinting Logs and Device Fingerprinting Rules pages are inaccessible. Fingerprint Lookups and other API calls are unaffected..

Nov 10, 20:16:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmgzdh3ty05sszejad6bwsml3 2025-10-20T16:57:00.000+00:00 2025-10-20T16:57:00.000+00:00 Elevated SMS OTP errors/ delays Type: Incident

Duration: 3 hours and 39 minutes

Affected Components: Message deliverability

Oct 20, 16:57:00 GMT+0
Investigating - SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider..

Oct 20, 18:38:00 GMT+0
Monitoring - The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident..

Oct 20, 18:40:00 GMT+0
Resolved - This incident has been resolved. We experienced elevated SMS OTP errors and delays, affecting roughly 9% of all messages and about 14% of SMS and WhatsApp messages..

]]> tag:status.stytch.com,2005:Incident/cmgzdn6k903jgjzg6u94ljjdh 2025-10-20T16:29:00.000+00:00 2025-10-20T18:01:00.000+00:00 SAML SSO requests failing Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: Test API, Live API, Javascript SDK

Oct 20, 18:01:00 GMT+0
Resolved - This incident has been resolved..

Oct 20, 16:29:00 GMT+0
Investigating - SAML SSO requests are currently failing as a downstream affect of the AWS outage. We're currently investigating ways to mitigate the issue..

Oct 21, 21:27:25 GMT+0
Postmortem - **Issue** All SAML SSO Logins failed in the Stytch Platform. **Timeline** October 20th, 2025 16:30 - 18:01 UTC **Cause** A widespread outage in AWS created a knock-on effect that uncovered a latent certificate management issue within the Stytch SSO service. Other Stytch services, like the core Authentication API, responded appropriately in the face of downtime and continued to operate as expected. The result was that all SAML SSO login attempts during this incident returned an invalid certificate error and prevented users from logging in. **Remediation** Stytch updated the SSO service to handle certificate management so that it aligns with our other services that did not error. This reconfiguration will prevent this error from recurring in the event of AWS failure again in the future..

]]> tag:status.stytch.com,2005:Incident/cmgzbjcbr03huvl2l9w8k0f2z 2025-10-20T15:57:01.211+00:00 2025-10-20T15:57:01.211+00:00 Elevated BLOCK rates Type: Incident

Duration: 23 minutes

Affected Components: Device Fingerprinting

Oct 20, 15:57:01 GMT+0
Investigating - We are currently investigating elevated DFP BLOCK rates..

Oct 20, 16:19:56 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmginv6no00yysf24z9d323ze 2025-10-09T00:10:04.363+00:00 2025-10-09T00:10:04.363+00:00 Investigating report of email deliverability issues Type: Incident

Duration: 1 day

Affected Components: Message deliverability

Oct 9, 00:10:04 GMT+0
Investigating - We've received several reports of potential issues with delivery login emails to Yahoo Email inboxes..

Oct 10, 00:10:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmggz0uhc0360kdz6yhf3bw8m 2025-10-07T18:27:00.000+00:00 2025-10-07T18:27:00.000+00:00 The Stytch API is currently experiencing issues. Type: Incident

Duration: 1 minute

Affected Components: Live API

Oct 7, 18:27:00 GMT+0
Investigating - We are investigating elevated API latencies..

Oct 7, 18:28:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmggwmvvh01nybxnszgbyszvz 2025-10-07T17:39:00.000+00:00 2025-10-07T17:39:00.000+00:00 Increased errors in device fingerprinting Type: Incident

Duration: 2 minutes

Affected Components: Device Fingerprinting

Oct 7, 17:39:00 GMT+0
Investigating - We are investigating an increase in errors in the device fingerprinting product..

Oct 7, 17:41:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmekljo5h00c2rjh1tozl9dlb 2025-08-20T22:40:00.000+00:00 2025-08-21T01:39:00.000+00:00 Increase in 500 errors Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: Test API

Aug 21, 01:39:00 GMT+0
Resolved - Fix has landed and 500's have resolved..

Aug 20, 22:40:00 GMT+0
Investigating - We've received reports of 500 errors on Magic Link email sends. We are currently investigating this incident..

Aug 21, 01:45:00 GMT+0
Postmortem - A bug was shipped at approximately 22:40Z that caused some email templates in Test Projects to enter an unexpected state and return a 500 when used to send an Email Magic Link..

]]> tag:status.stytch.com,2005:Incident/cmd90mg9r00bp9sbtdt8xwjpj 2025-07-18T15:35:00.000+00:00 2025-07-18T16:36:26.181+00:00 Google incident causing increased errors for Google OAuth Type: Incident

Duration: 1 hour and 1 minute

Affected Components: Live API

Jul 18, 16:36:26 GMT+0
Resolved - Google has marked their incident as resolved..

Jul 18, 15:35:00 GMT+0
Monitoring - A Google incident impacting their OAuth flow has caused increased latency and errors. https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9 Google has closed the incident but we are continuing to monitor..

]]> tag:status.stytch.com,2005:Incident/cmd7htqvd0002e01fwins3nep 2025-07-17T09:20:00.000+00:00 2025-07-17T14:49:09.636+00:00 Event log streaming delayed Type: Incident

Duration: 5 hours and 29 minutes

Affected Components: Live API, Test API

Jul 17, 14:49:09 GMT+0
Resolved - This incident has been resolved. Event logs should be streaming normally..

Jul 17, 14:27:00 GMT+0
Monitoring - We have identified the root cause and are implementing a fix..

Jul 17, 09:20:00 GMT+0
Identified - We are investigating reports of event log streams being delayed..

]]> tag:status.stytch.com,2005:Incident/cmcrxjdo400csi9i5imtihaqw 2025-07-06T17:11:55.640+00:00 2025-07-06T17:11:55.640+00:00 Bounce rate for email sending is high Type: Incident

Duration: 2 hours and 34 minutes

Affected Components: Message deliverability

Jul 6, 17:11:55 GMT+0
Investigating - We are currently investigating this incident..

Jul 6, 17:27:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 6, 19:45:43 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmbiy6qyn001d1pj9foxal57o 2025-06-05T05:34:00.000+00:00 2025-06-05T05:34:00.000+00:00 Spike in 5XX errors Type: Incident

Affected Components: Live API

Jun 5, 05:34:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmb6ldzwe000h39arkjr9n4ft 2025-05-27T14:08:57.543+00:00 2025-05-27T14:08:57.543+00:00 Some Dashboard pages inaccessible Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: Dashboard

May 27, 14:08:57 GMT+0
Identified - An issue with a third-party service Stytch utilizes is experiencing issues which is preventing certain Dashboard pages, like the Device Fingerprinting Dashboard, from being accessible. We are working with this vendor on a fix..

May 27, 14:50:40 GMT+0
Monitoring - The vendor fixed the issue. You may still see issues as the cache is cleared. We are monitoring to verify the fix.

May 27, 15:39:11 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cmaydf09v0049q1m9bk1uxef7 2025-05-21T18:45:00.000+00:00 2025-05-21T18:45:00.000+00:00 Increase in inappropriate 429 errors for SMS Sends in Consumer Type: Incident

Duration: 1 hour and 11 minutes

Affected Components: Message deliverability

May 21, 18:45:00 GMT+0
Investigating - We saw elevated 429 rate limit errors inappropriately applied within our Consumer API for the OTPsSMSSend endpoint. Our B2B product and other SMS sending endpoints, e.g. OTPsSMSLoginOrCreate, were unaffected..

May 21, 19:56:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.stytch.com,2005:Incident/cma5kut9z001ooh5pte0te7fa 2025-05-01T16:26:33.349+00:00 2025-05-01T16:26:33.349+00:00 Delayed SMS - AT&T Type: Incident

Duration: 8 hours and 39 minutes

Affected Components: Message deliverability

May 1, 16:26:33 GMT+0
Investigating - We are seeing delays in some SMS messages sent on AT&T across multiple messaging providers. .

May 1, 19:46:00 GMT+0
Monitoring - We are seeing a recovery in SMS delivery delays and are continuing to monitor. .

May 2, 01:05:10 GMT+0
Resolved - We have confirmed that traffic has returned to normal..

]]> tag:status.stytch.com,2005:Incident/cm9al7g6i003tgg2xs7ag97fh 2025-04-09T22:42:00.000+00:00 2025-04-09T22:42:00.000+00:00 Increased in errors in device fingerprinting Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: Device Fingerprinting

Apr 9, 22:42:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 9, 23:22:00 GMT+0
Resolved - We implemented a fix and are currently monitoring the result. Affected users may need to clear their cache to fully resolve the issue..

]]> tag:status.stytch.com,2005:Incident/cm8nlx1q300faaygk50zy8eil 2025-03-24T21:56:43.912+00:00 2025-03-24T22:02:31.959+00:00 Increase in 4xx errors in Device Fingerprinting Type: Incident

Duration: 8 minutes

Affected Components: Device Fingerprinting

Mar 24, 22:02:31 GMT+0
Identified - Issue has been identified and we're rolling out a fix..

Mar 24, 22:04:46 GMT+0
Resolved - Fix has landed and Device Fingerprinting traffic is once again successful..

Mar 24, 21:56:43 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.stytch.com,2005:Maintenance/clms17owm34372bnodonp8z8a3 2023-09-20T18:00:00.000+00:00 2023-09-20T19:00:00.000+00:00 Scheduled maintenance in our Test environment Type: Maintenance

Duration: 1 hour

Affected Components: Test API

Sep 20, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 20, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 20, 18:00:00 GMT+0
Identified - We are performing routine database maintenance and our Test environment may experience some brief instability..

]]> tag:status.stytch.com,2005:Maintenance/clmkswt8n162658bnonbb03fc9y 2023-09-20T17:00:00.000+00:00 2023-09-20T17:00:00.000+00:00 Scheduled maintenance in our Test environment Type: Maintenance

Duration: 5 minutes

Affected Components: Test API

Sep 20, 17:00:00 GMT+0
Identified - We are planning for some scheduled maintenance in our Test environment. There may be increased 500's in our Test API during this time, there will be no impact to our Live environment..

Sep 20, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 20, 17:05:00 GMT+0
Completed - Maintenance has completed successfully.

]]>