Stytch Status

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Notice history

Resolved
October 11, 2023 at 10:10 PMUTC
Resolved
October 11, 2023 at 10:10 PMUTC
This issue has been resolved.
Monitoring
October 11, 2023 at 10:09 PMUTC
Monitoring
October 11, 2023 at 10:09 PMUTC
We've rolled out a fix, and the Stytch Dashboard now loads properly. We'll continue to monitor.
Identified
October 11, 2023 at 9:54 PMUTC
Identified
October 11, 2023 at 9:54 PMUTC
We've identified an issue that's preventing the Stytch Dashboard from loading properly. We're currently deploying a fix.

Resolved
October 02, 2023 at 10:07 PMUTC
Resolved
October 02, 2023 at 10:07 PMUTC
We'll remain on our backup messaging provider until our primary provider recovers.
Monitoring
October 02, 2023 at 9:48 PMUTC
Monitoring
October 02, 2023 at 9:48 PMUTC
We've switched to a backup messaging provider and are seeing higher WhatsApp success rates. We'll continue to monitor.
Investigating
October 02, 2023 at 9:41 PMUTC
Investigating
October 02, 2023 at 9:41 PMUTC
We're seeing increased 500 errors in response to our WhatsApp endpoints. We're currently investigating.

Resolved
September 28, 2023 at 8:10 PMUTC
Resolved
September 28, 2023 at 8:10 PMUTC
SMS success rates have recovered.
Monitoring
September 28, 2023 at 8:00 PMUTC
Monitoring
September 28, 2023 at 8:00 PMUTC
Phone numbers from affected carriers now appear to be receiving SMS. We're continuing to monitor.
Investigating
September 28, 2023 at 7:40 PMUTC
Investigating
September 28, 2023 at 7:40 PMUTC
We are currently investigating this incident.

Completed
September 20, 2023 at 7:00 PMUTC
Completed
September 20, 2023 at 7:00 PMUTC
Maintenance has completed successfully
In progress
September 20, 2023 at 6:00 PMUTC
In progress
September 20, 2023 at 6:00 PMUTC
Maintenance is now in progress
Planned
September 20, 2023 at 6:00 PMUTC
Planned
September 20, 2023 at 6:00 PMUTC
We are performing routine database maintenance and our Test environment may experience some brief instability.

Completed
September 20, 2023 at 5:05 PMUTC
Completed
September 20, 2023 at 5:05 PMUTC
Maintenance has completed successfully
In progress
September 20, 2023 at 5:00 PMUTC
In progress
September 20, 2023 at 5:00 PMUTC
Maintenance is now in progress
Planned
September 20, 2023 at 5:00 PMUTC
Planned
September 20, 2023 at 5:00 PMUTC
We are planning for some scheduled maintenance in our Test environment. There may be increased 500's in our Test API during this time, there will be no impact to our Live environment.

Resolved
September 18, 2023 at 5:55 PMUTC
Resolved
September 18, 2023 at 5:55 PMUTC
This incident has been resolved.

The root cause of this event was an AWS networking incident that affected multiple regions. This AWS incident resulted in increased latency and a small increase in API errors (~0.1% of traffic) across our API for approximately 35 minutes today (17:20Z to 17:55Z).
Monitoring
September 18, 2023 at 5:50 PMUTC
Monitoring
September 18, 2023 at 5:50 PMUTC
Our fix has returned API latency and errors to normal. We're continuing to monitor.
Identified
September 18, 2023 at 5:45 PMUTC
Identified
September 18, 2023 at 5:45 PMUTC
We've identified an issue and deployed a fix for the issue. We're starting to see recovery and are continuing to monitor.
Investigating
September 18, 2023 at 5:22 PMUTC
Investigating
September 18, 2023 at 5:22 PMUTC
We're investigating reports of increased latency in our API.

Resolved
September 06, 2023 at 8:47 PMUTC
Resolved
September 06, 2023 at 8:47 PMUTC
We've identified and addressed the root cause. The issue has been fully resolved.
Investigating
September 06, 2023 at 8:26 PMUTC
Investigating
September 06, 2023 at 8:26 PMUTC
We're aware of an issue causing elevated error rates in our Test environment. Our Live environment is not affected.

Resolved
August 18, 2023 at 12:16 AMUTC
Resolved
August 18, 2023 at 12:16 AMUTC
This incident has been resolved.
Monitoring
August 18, 2023 at 12:15 AMUTC
Monitoring
August 18, 2023 at 12:15 AMUTC
We've migrated to our secondary messaging provider and are seeing success return to normal.
Identified
August 18, 2023 at 12:06 AMUTC
Identified
August 18, 2023 at 12:06 AMUTC
Primary messaging provider is experiencing outage resulting in 500 errors for some SMS and WhatsApp requests in our API.
Investigating
August 18, 2023 at 12:01 AMUTC
Investigating
August 18, 2023 at 12:01 AMUTC
We are currently investigating this incident.

Resolved
August 08, 2023 at 10:49 PMUTC
Resolved
August 08, 2023 at 10:49 PMUTC
This incident has been resolved.

Our B2B API experienced an increased rate of 500s for approximately 12 minutes, 2023-08-08T22:37Z to 2023-08-08T22:49. If you had users try to login or create an account during this time, encourage them to try again.

You can reach out to support@stytch.com if you have any questions.
Monitoring
August 08, 2023 at 10:47 PMUTC
Monitoring
August 08, 2023 at 10:47 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
August 08, 2023 at 10:42 PMUTC
Identified
August 08, 2023 at 10:42 PMUTC
We've identified the root cause and are working on a fix.
Investigating
August 08, 2023 at 10:37 PMUTC
Investigating
August 08, 2023 at 10:37 PMUTC
We are currently investigating a spike in 500's in our B2B API.

Aug 2023 to Oct 2023