Stytch - Notice history

All systems operational

Live API - Operational

100% - uptime
Sep 2023 · 100.00%Oct · 100.00%Nov · 100.00%

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Sep 2023
Oct 2023
Nov 2023

Test API - Operational

100% - uptime
Sep 2023 · 99.985%Oct · 100.00%Nov · 100.00%

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Sep 2023
Oct 2023
Nov 2023

Javascript SDK - Operational

100% - uptime
Sep 2023 · 100.00%Oct · 100.00%Nov · 100.00%

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Sep 2023
Oct 2023
Nov 2023

Device Fingerprinting - Operational

100% - uptime
Sep 2023 · 100.00%Oct · 100.00%Nov · 100.00%

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Sep 2023
Oct 2023
Nov 2023

Dashboard - Operational

100% - uptime
Sep 2023 · 100.00%Oct · 99.989%Nov · 100.00%

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Sep 2023
Oct 2023
Nov 2023

Notice history

Nov 2023

Elevated error rates for B2B login via JavaScript SDK
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've deployed a fix and the impact appears to be mitigated. Continuing to monitor.

  • Identified
    Identified

    We've identified the issue and are rolling out a fix.

  • Investigating
    Investigating

    We're seeing elevated error rates for B2B logins for customers using our frontend JavaScript SDK.

Oct 2023

Stytch Dashboard: elevated 500 errors
  • Resolved
    Resolved

    This incident has been resolved.

    We experienced elevated 500 errors in the Dashboard for about an hour, specifically for the User and Member Management tabs.

  • Identified
    Identified

    We have identified elevated 500 errors in the Stytch Dashboard, specifically for the User and Member Management tabs.

    Underlying API and SDK functionality is unaffected.

Stytch Dashboard not loading
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We've rolled out a fix, and the Stytch Dashboard now loads properly. We'll continue to monitor.

  • Identified
    Identified

    We've identified an issue that's preventing the Stytch Dashboard from loading properly. We're currently deploying a fix.

Increased WhatsApp error rates
  • Resolved
    Resolved

    We'll remain on our backup messaging provider until our primary provider recovers.

  • Monitoring
    Monitoring

    We've switched to a backup messaging provider and are seeing higher WhatsApp success rates. We'll continue to monitor.

  • Investigating
    Investigating

    We're seeing increased 500 errors in response to our WhatsApp endpoints. We're currently investigating.

Sep 2023

Users on some phone carriers are not receiving SMS OTP codes.
  • Resolved
    Resolved

    SMS success rates have recovered.

  • Monitoring
    Monitoring

    Phone numbers from affected carriers now appear to be receiving SMS. We're continuing to monitor.

  • Investigating
    Investigating

    We are currently investigating this incident.

Scheduled maintenance in our Test environment
  • Completed
    September 20, 2023 at 7:00 PM
    Completed
    September 20, 2023 at 7:00 PM

    Maintenance has completed successfully

  • In progress
    September 20, 2023 at 6:00 PM
    In progress
    September 20, 2023 at 6:00 PM

    Maintenance is now in progress

  • Planned
    September 20, 2023 at 6:00 PM
    Planned
    September 20, 2023 at 6:00 PM

    We are performing routine database maintenance and our Test environment may experience some brief instability.

Scheduled maintenance in our Test environment
  • Completed
    September 20, 2023 at 5:05 PM
    Completed
    September 20, 2023 at 5:05 PM

    Maintenance has completed successfully

  • In progress
    September 20, 2023 at 5:00 PM
    In progress
    September 20, 2023 at 5:00 PM

    Maintenance is now in progress

  • Planned
    September 20, 2023 at 5:00 PM
    Planned
    September 20, 2023 at 5:00 PM

    We are planning for some scheduled maintenance in our Test environment. There may be increased 500's in our Test API during this time, there will be no impact to our Live environment.

Investigating increased latency
  • Resolved
    Resolved

    This incident has been resolved.

    The root cause of this event was an AWS networking incident that affected multiple regions. This AWS incident resulted in increased latency and a small increase in API errors (~0.1% of traffic) across our API for approximately 35 minutes today (17:20Z to 17:55Z).

  • Monitoring
    Monitoring

    Our fix has returned API latency and errors to normal. We're continuing to monitor.

  • Identified
    Identified

    We've identified an issue and deployed a fix for the issue. We're starting to see recovery and are continuing to monitor.

  • Investigating
    Investigating

    We're investigating reports of increased latency in our API.

Elevated error rates in Test environment
  • Resolved
    Resolved

    We've identified and addressed the root cause. The issue has been fully resolved.

  • Investigating
    Investigating

    We're aware of an issue causing elevated error rates in our Test environment. Our Live environment is not affected.

Sep 2023 to Nov 2023

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