Stytch - Notice history

All systems operational

Live API - Operational

100% - uptime
Oct 2023 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2023
Nov 2023
Dec 2023

Test API - Operational

100% - uptime
Oct 2023 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2023
Nov 2023
Dec 2023

Javascript SDK - Operational

100% - uptime
Oct 2023 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2023
Nov 2023
Dec 2023

Device Fingerprinting - Operational

100% - uptime
Oct 2023 · 100.00%Nov · 100.00%Dec · 100.00%

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Oct 2023
Nov 2023
Dec 2023

Dashboard - Operational

100% - uptime
Oct 2023 · 99.989%Nov · 100.00%Dec · 100.00%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

Elevated 429 (rate limit) errors for session authentication calls
  • Resolved
    Resolved

    We've resolved the root cause of the elevated 429 errors.

  • Investigating
    Investigating

    We're seeing an elevated number of 429 (rate limit) errors for calls to our session authentication endpoints. The rate limits are affecting a small percentage of total requests.

Elevated 500 errors
  • Resolved
    Resolved

    We're no longer seeing elevated 500 errors, and are continuing to monitor.

  • Investigating
    Investigating

    We're currently investigating elevated 500 errors returned by our API. The errors are affecting a small percentage of total API requests.

Nov 2023

Elevated error rates for B2B login via JavaScript SDK
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've deployed a fix and the impact appears to be mitigated. Continuing to monitor.

  • Identified
    Identified

    We've identified the issue and are rolling out a fix.

  • Investigating
    Investigating

    We're seeing elevated error rates for B2B logins for customers using our frontend JavaScript SDK.

Oct 2023

Stytch Dashboard: elevated 500 errors
  • Resolved
    Resolved

    This incident has been resolved.

    We experienced elevated 500 errors in the Dashboard for about an hour, specifically for the User and Member Management tabs.

  • Identified
    Identified

    We have identified elevated 500 errors in the Stytch Dashboard, specifically for the User and Member Management tabs.

    Underlying API and SDK functionality is unaffected.

Stytch Dashboard not loading
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We've rolled out a fix, and the Stytch Dashboard now loads properly. We'll continue to monitor.

  • Identified
    Identified

    We've identified an issue that's preventing the Stytch Dashboard from loading properly. We're currently deploying a fix.

Increased WhatsApp error rates
  • Resolved
    Resolved

    We'll remain on our backup messaging provider until our primary provider recovers.

  • Monitoring
    Monitoring

    We've switched to a backup messaging provider and are seeing higher WhatsApp success rates. We'll continue to monitor.

  • Investigating
    Investigating

    We're seeing increased 500 errors in response to our WhatsApp endpoints. We're currently investigating.

Oct 2023 to Dec 2023

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